Description based on the Specified Commercial Transactions Act

Description based on the Specified Commercial Transactions Act

Seller
Azuiblc Online Shop

Phone: 14755611004

◆Contact information
Youtube: https://www.youtube.com/@AZUIBLC
Official Twitter: zoseimari911119 ( AZUIBLC official retailer )

Sales Manager Shen Zhiju

If you contact us via YouTube or Twitter, we can provide you with smooth support.

Business hours : 12-24 o'clock except Saturdays, Sundays and public holidays. Please check the business day calendar for details.

Store Introduction <br>Sales of luxurious cosplay costumes, wigs, shoes, cosplay props, weapon models, accessories, and other series and merchandise

How to order <br>You can order from the following website.
This site: https://www.azuiblc.com/

Product delivery time <br>Products in stock will generally be shipped the next day.
Shipping times for back-ordered items vary depending on production and international shipping conditions. It may take anywhere from 3 to 180 days. For details, we will provide an estimated delivery time on the product page. Please note that delivery times are for reference only. We cannot 100% guarantee delivery, so please be aware of this in advance.
As we operate multiple websites, it may take some time for stock information to be updated depending on the order status. If the item you ordered is out of stock, we will contact you as soon as possible.

Delivery method

Costume-related products are generally shipped by Sagawa Express. We can also arrange for items to be delivered to a Sagawa Express office. When ordering, please enter the information of the desired Sagawa Express office in the request field.
Some accessories and goods will be shipped via Japan Post (regular mail, Click Post).
Some large tools (over 60cm in side length) may be shipped directly from overseas. In such cases, the delivery company will be EMS or Sagawa Express.
Generally, if you purchase multiple items at the same time, all items will be shipped together once they are all in stock.
If there are items you need urgently that have different delivery dates, please order them separately.
Some large tools can only be shipped individually, so if an item that is shipped individually is included in your order, it may be shipped separately from other items.

postage

■Free shipping for orders over 10,000 yen (conditions apply)

Please note that additional shipping charges will be incurred in the following situations:

*If the item is returned due to a long absence, or if the customer cancels the order after it has been shipped, a minimum of 2,000 yen for round-trip shipping will be charged to the customer. (Even in cases of free shipping, it may cost more than 2,000 yen depending on the product size and shipping area. The actual amount will be charged.)
If we do not receive instructions to resend the item within one week of it being returned, we will cancel the order.
*If the delivery address is incorrect and a delivery fee is incurred, the customer will be responsible for paying the delivery fee.

Returns and Exchanges

After receiving the product, please check as soon as possible to make sure that the product is correct and that there are no defects such as damage or missing parts.

❶ We apologize for the inconvenience, but if there is a problem with the product within 3 days of receiving it, please contact us by email at azuiblcjp@gmail.com or Twitter.
Please contact us using the following methods. As a general rule, we do not accept returns or exchanges after 3 days.
❷We will check the product for you, so please provide a photo of the defective product and your order number when contacting us. (If parts are missing, please provide a photo of the parts of the product you received, arranged in order.)
❸ Generally, if the defect can be resolved by supplying or exchanging the product, we will not accept returns. We will only provide supply or exchange.
Returns and exchanges cannot be accepted in the following cases:
○Items that have been received more than 3 days ago.
○Products that have been used by the customer at least once.
○Items with perfume or tobacco odors, makeup stains, etc.
○Products that have been damaged or soiled by the customer.
○Custom-made products.

*Please note that we do not accept returns or exchanges due to customer convenience.
If you have any questions, please feel free to contact us.