inquiry

📩 Contact Us
- Please contact us before placing an order for production period and product details.
✉️azuiblcjp@gmail.com (24-hour reception, replies within 24 hours on weekdays)
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⚠️ Important Notice
- PayPal fees: Customers are responsible for the fees when refunding.
- Weather and customs delays: We are not responsible for delays due to natural disasters or customs inspections.
- Redelivery fee: Redelivery for customer reasons starts from 5,000 yen

*As our store operates a fully made-to-order production system, inventory status changes in real time.

1. Can I cancel my order after placing it?
answer:
- Cancellation is possible within 24 hours (please contact us by email).
- Please note that once production and shipping arrangements have begun, cancellations are not possible.

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2. How long will it take for my order to be shipped?
answer:
- In-stock items: Ships within 1-2 business days
- Pre-order items: Shipped within 7-15 business days
- Latest IP batch pre-order items: May take 30-60 days

▼ You can check the shipping status in your order history or by email.

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3. When will I receive my order after receiving the shipping notification?
answer:
- Normal delivery: 4-5 days after shipping (international airmail + customs clearance)
- Arrives within 7 days (depending on delivery conditions)

If it doesn't arrive after 7 days
→ Please be sure to contact us by email (azuiblcjp@gmail.com).
→ You can check the tracking number (Sagawa Express/Japan Post/Yamato) on the official website.

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4. What should I do if there is a missing or defective product?
answer:
- We carry out three stages of inspection before shipping, but if there is a problem:
1. We will contact you by email within 24 hours of arrival.
2. Attach at least three photos of the product (whole product, defective part, package)
3. After we confirm the item, we will resend it free of charge.

▼ Minor defects (loose threads, etc.):
→ Repair kits/point redemption available.

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5. Are returns and exchanges possible?
answer:
From the viewpoint of hygiene management, stage costumes are
✓ Size exchanges after trying on ✓ Returns due to differences in image are not possible.
▼Before purchasing, be sure to ▼
・Check the size chart ・Check the material (feel, etc.)
- Sanitary products (costumes, wigs, shoes, etc.): Non-returnable