Azuiblc Collapse Star Rail Safell Cosplay Prop 56*52cm Azd01

Returns and Exchanges
The products we handle are one-time performance costumes, props, wigs, etc., for cosplay use. From a health and safety perspective, we generally do not accept returns or exchanges for reasons attributable to the customer.
Please be sure to check the size chart before ordering, and thoroughly consider your intended use date before submitting your order.
Production and Shipping Period
We add a large number of new cosplay costumes and props every month, and our in-stock items are also sold on multiple platforms, so our inventory status can fluctuate easily.
Especially for new items or costumes and props with complex designs, the production period usually takes about 30 to 60 days.
Even if you are in a hurry for an event or photoshoot, we absolutely cannot accommodate urgent requests or priority shipping for an additional fee.
All items are produced and shipped sequentially in the order they are received, so please place your order with sufficient time before your intended use date.
If you are in a hurry
If you have an urgent situation and are in a hurry, please contact us at the email address below in advance.
We will consult with you to the extent possible.
Email: azuiblcjp@gmail.com

Shipping Timing
If your order contains both in-stock items and pre-order items (reservations/made-to-order), all items will be shipped together once they are all available.
Please note that in-stock items cannot be shipped separately in advance.
Multiple Package (Split) Shipments
Some costumes and props may be shipped in multiple packages (separate parcels) due to having many付属パーツ (attached parts) or significant differences in size and shape.
→ No additional shipping fees will be charged for multiple packages (excluding remote islands and some distant areas).
→ Please understand that there may be a difference in delivery dates when shipping in multiple packages.
About Events and Campaigns
We periodically hold website-exclusive sales and SNS sharing campaigns.
Don't miss out on new product information and great campaigns! Please follow our official website and SNS.
*Campaigns on this official website cannot be combined (duplicated) with campaigns on Amazon, Qoo10, or other platforms.

Please review the information above before placing your order and allow ample time before your event or planned use date.

Time until shipping
In-stock items will be shipped within 3-5 business days after order confirmation. (Peak season and made-to-order items will be noted separately.)

Shipping Partner
We ship with one of the following: Sagawa Express, Kuroneko Yamato (Yamato Transport), or Japan Post.

Please note that you cannot choose your preferred shipping carrier.
Estimated delivery time
For international shipments after dispatch (shipment):
→ Customs clearance in approximately 4-5 days
→ Delivery to Japan in 2-3 days after clearance
The total estimated delivery time from dispatch is approximately 7-12 days.
Tracking numbers will be provided in the shipping confirmation email, so please check the logistics information regularly.

*Please note that there may be delays due to weather, customs congestion, holidays, etc. Please place your order with ample time to spare.

1. Can I cancel my order after placing it?
answer:
- Cancellation is possible within 24 hours (please contact us by email).
- Please note that once production and shipping arrangements have begun, cancellations are not possible.

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2. How long will it take for my order to be shipped?
answer:
- In-stock items: Ships within 1-2 business days
- Pre-order items: Shipped within 7-15 business days
- Latest IP batch pre-order items: May take 30-60 days

▼ You can check the shipping status in your order history or by email.

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3. When will I receive my order after receiving the shipping notification?
answer:
- Normal delivery: 4-5 days after shipping (international airmail + customs clearance)
- Arrives within 7 days (depending on delivery conditions)

If it doesn't arrive after 7 days
→ Please be sure to contact us by email (azuiblcjp@gmail.com).
→ You can check the tracking number (Sagawa Express/Japan Post/Yamato) on the official website.

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4. What should I do if there is a missing or defective product?
answer:
- We carry out three stages of inspection before shipping, but if there is a problem:
1. We will contact you by email within 24 hours of arrival.
2. Attach at least three photos of the product (whole product, defective part, package)
3. After we confirm the item, we will resend it free of charge.

▼ Minor defects (loose threads, etc.):
→ Repair kits/point redemption available.

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5. Are returns and exchanges possible?
answer:
From the viewpoint of hygiene management, stage costumes are
✓ Size exchanges after trying on ✓ Returns due to differences in image are not possible.
▼Before purchasing, be sure to ▼
・Check the size chart ・Check the material (feel, etc.)
- Sanitary products (costumes, wigs, shoes, etc.): Non-returnable